Question 1

Custom Work and How it Works

Accepted Answer

For custom work, $100 is required to save your space. This also covers preliminary costs such as drafting designs and estimates + sourcing materials.

Custom work is non-refundable and non-exchangeable

All costs on custom work are transparent on your written estimate.

50%-60% of your overall cost is due upon approval of the design and estimate.

Once 50%-60% is paid, your piece is assumed approved and construction begins.

The time it takes to create a custom piece is dependent on when the client approves the design, materials, and estimates. Once construction begins your piece can take anywhere from 1-3 weeks to complete.

If there is a deadline for your piece, please indicate your desired date during the preliminary process. This can typically be met with ease.

We thank you for your interest in a custom LSE piece. We look forward to working with you.

Follow this link to complete a (https://forms.wix.com/f/7224983984495657118)custom work request form. (https://forms.wix.com/f/7224983984495657118)

Question 2

How to contact us...

Accepted Answer

For all inquiries, please email us at :: Custom@lindseyscot.com

Question 3

How do I care for my jewelry?

Accepted Answer

All jewelry, especially those with gemstones, need extra love and care. Please store your jewelry in a covered box.

It is highly recommended that you remove your jewelry before showering, washing hands, swimming, applying lotion, working out, gardening, lifting heavy objects, and operating machinery. Long exposure to sun or salt water can leave some gemstones damaged.

While having your jewelry cleaned by a professional is necessary for removing tarnish, there are ways to maintain jewelry care at home. Our favorite cleaning trick is using an old toothbrush and Castile soap and going to town all around and under the gemstone and metal. Finish off by drying with a blow dryer on low to ensure there are no water spots left on your piece. This will leave your piece looking like new. It is also great to use a polishing cloth often to keep your metal looking lustrous. 
 
Note that if you choose traditional white gold, rhodium plating may be necessary every 5-10 years.

Jewelry insurance is always recommended, especially when traveling.

Question 4

How do I have a custom piece made?

Accepted Answer

Creating custom work is not only fun and special for you, it is our favorite part of the job
 
Here's how it works:: 
 
1. Decide what we are making (i.e. pendant, ring(s), earrings etc.)
 
2. Talk desired stones and metal- we have several options
 
3. Get a design locked in, we will send you 2-4 sketches to choose from
 
4. Draw up an estimate and send it your way for approval
 
5. We begin!
 
Ready? Follow the link HERE (http://www.lindseyscot.com/custom-work-form)to get started
 
** Deposits are required for all custom work
 
** Payment plans are available, please see the payment plan question below.

Question 5

I already have a stone, can you make someting with it?"

Accepted Answer

Yes!
We really love working with special stones that are significant to you. It makes the custom work process even more personal. If you are ready to talk about it, you can fill out a custom work form HERE.(http://www.lindseyscot.com/custom-work-form) We look forward to hearing from you!

Question 6

Do you offer custom engagement rings and wedding bands?

Accepted Answer

Yes, we are happy to offer a limited amount of custom engagement//wedding sets and bands every year. Follow the link 
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 to learn more about the process.

Question 7

How do I find out what my ring size is?

Accepted Answer

Any jewelry store can size you for free. You can also purchase a ring sizer HERE.
If you have an existing ring you would like to use for sizing, you can send it directly to us and we can size it for you.

Question 8

Do you offer payment plans?

Accepted Answer

Yes. We are happy to offer payment plans. We understand that art can be pricey and we want to share ours with you in any way we can. If you are purchasing through our online shop, you will see a payment plan option. If you are having a custom piece made, you can let us know during the process and we will customize a plan for you.

Question 9

How long does custom work take?

Accepted Answer

Depending on the piece, it usually takes between 2-6 weeks to have a custom piece ready for shipment.

Question 10

Do you offer wholesale?

Accepted Answer

We offer wholesale and consignment. Please email us to talk details, custom@lindseyscot.com(mailto:custom@lindseyscot.com)

Question 11

Do you offer international shipping?

Accepted Answer

Yes! We are happy to ship worldwide. You will see shipping option in checkout

Question 12

Do you accept returns or exchanges?

Accepted Answer

No. All sales are final. Custom work deposits and payments are non-refundable.

Question 13

Should I insure my jewelry?

Accepted Answer

Yes! It is recommended to insure your jewelry.

Question 14

Do you offer warranty?

Accepted Answer

Upon inspection, we are happy to offer a one year warranty if it appears to be a craftmanship issue.
If it is becuase of wear and tear, we will not be liable.
If you have had your jewelry sized or manipulated by another jewler, your piece will no longer be covered under our warranty

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